Wesley Shaw
Sugar Hill, Georgia
Wes@WesPress.com
Education
Bachelor of Science
Information Technology
Georgia Southern University
2022/04 – present
Senior IT Technician
Opendoor
- Tier 2, Tier 3 support, Inventory Manager, and IT Onboarding (Windows) Lead at Opendoor
- Top 3 in CSAT scores every month for IT Tickets
- Mentored junior technicians and provided live recorded trainings
- Assisted team with escalations and questions on IT tickets
- Hosted IT onboarding training to all Windows new hires
- Managed company devices from installing image, to laptop deployment, to device disposal
- Replaced all older windows devices in company with newer models
- In 2024 sent out 272 hardware deployments
- Got windows device inventory from 37% accuracy to 99% accurate
- Helped launch the JV Mainstay National with 73 laptop deployments
- Assisted in multiple office moves and e-wastes
- Survived 5 rounds of layoffs
2020 – 2022
IT Specialist
Inherit Learning Company
- Sole IT employee responsible for managing tech stack of Inherit Learning Company
& Nicole Walters brand. - Manage 18 WordPress installs and provide scheduled updates and maintenance to keep websites and server secure from threats.
- Purchase, document, and install tech devices for employees and office.
- Troubleshoot and provide tech support to both ILC employees and customers needing tech related assistance.
- Primary broadcast engineer to assist with managing all resources on live calls and live streams.
- System Administrator for Finance, CRM, and Email systems. Create and maintain in depth stats and integrations across these systems.
- Manage and hire tech vendors with projects and technical assistance.
- Developed new LMS web portal for a multi-million membership dollar program in house during a month-long sprint.
- Developed company forms portal & custom IT ticketing system
- Audit company platform subscriptions and remove unneeded or archived items to reduce costs.
- Created new credit card update process for customers that was PCI compliant with AES-256 encryption.
- Work with VIP customers and maintain customer satisfaction on live broadcasts and in-person events.
2017 – 2020
Technology Coordinator
Alpha Delta Pi Executive Office
- Provide customer support for Sorority staff members, Volunteers, Alumnae, and Collegiate members throughout the country. Manage and support company tech devices
- Maintain documentation of technology processes and organization devices.
- Advise on purchase or leasing of new technology equipment.
- Responsible for managing, developing, and supporting company websites and membership database.
- Assisted in launch of organization-wide brand refresh.
- Lead efforts to document and remove all instances of old brand from websites and websites resources during company rebrand project.
- Part of team that launched separate web application for members only side of the Alpha Delta Pi website.
- Lead design and development of new recruitment application to assist chapters during recruitment season.
2014-05 – 2017-08
Swim Instructor
Swim Atlanta - Specialized in teaching beginner level courses helping kids conquer their fear of water and become independent swimmers.
- Trained and mentored majority of existing swim instructors at time of departure.
- Taught all age groups of swimmers from infants to adults.